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    Shipping & Returns

     

    SHIPPING

    The CoverCup™ typically ships to any address in the United States and S&H is $5.00 on top of the CoverCup price.  Orders to Canada will include an additional $5.00 Fixed Shipping Price over the domestic S&H.   All Distributor Kits have a flat $5.00 handling charge with free ground delivery shipping for destinations within the United States. Please contact us for information and pricing for international orders. 

     

    RETURNS & REFUND POLICY

    All sales are final unless you receive a defective item or the item does not fit your manufactured ignition interlock system.  In the case of the latter, with your return request, we will need you to specify your ignition interlock system.   Any request for refunds must be made within 15 days from the date your order is shipped and the CoverCup must be returned to us within 30 days.  We encourage all buyers to inspect the item(s) for any damages immediately upon receipt.

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

    If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of where to ship the return item and begin your refund once we've received and processed the returned item.  Please note that all contents to include both the CoverCup and the foam stabilizer cube must be returned.  Customer is responsible for costs of mailing the CoverCup back to us. Also, you can email us at info@covercup.com.