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    Returns and Refunds


    Chameleon Concepts LLC offers a 100% money back guarantee on all orders.  You simply pay shipping and handling for the return.  Any request for refunds must be made within 15 days from the date your order is shipped.  We encourage all buyers to inspect the item(s) for any damages immediately upon receipt.

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

    If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Refund will include the original shipping costs.  Customer is responsible for costs of mailing the CoverCup back to us.  Also, you can email us at info@covercup.com.